Cancellation policy

1. Subscription Purchase & Cancellation Policy

When purchasing Neuravella products on a subscription plan, you receive a discounted price compared to the standard one-time purchase price.

1.1 Managing Your Subscription

All subscribers have full control of their subscription at any time through our Subscription Management Portal, accessible via the link at the bottom of this page. Through the portal you can:

  • Edit your subscription details

  • Cancel your subscription

  • Pause and resume your subscription

  • Add or remove products from your subscription

No phone calls or emails are required — changes take effect through the portal directly.

1.2 Cancellation

You may cancel your subscription at any time through the Subscription Management Portal, with no cancellation fees or charges of any kind. Your cancellation takes effect immediately and no further payments will be taken.

If you cancel after your next order has already been processed and dispatched, that order will still be delivered and charged as normal, and no further orders or charges will follow.

1.3 Pausing Instead of Cancelling

If you'd like a break rather than a permanent cancellation, you can pause your subscription at any time through the Subscription Management Portal and resume it whenever you're ready. Pausing is free.

1.4 Your Rights Under the Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, and you are entitled to the remedies provided by law in the event of a fault with a product or a failure on our part to supply as agreed.

2. Ambassador Product Settlement Policy

Any products provided under the Bloome Ambassador Program are not complimentary gifts.
Products are provided solely in exchange for content creation and promotional participation.

If an Ambassador chooses not to complete the agreed content requirements, the following applies:

You must choose one of the two settlement options below:

  1. Return the product in its original, unopened condition within 7 days (return label provided), OR

  2. Purchase the product at the standard retail price. An invoice will be issued and must be paid within 7 days.

Failure to select and complete one of the above settlement options may result in invoice forwarding to collections in accordance with business compliance regulations.

3. Agreement to Terms

By completing a purchase, receiving product, or participating in the Ambassador Program, you acknowledge and agree to all policies outlined in this section.