Politique de remboursement

Returns & Refunds Policy

90-Day Return Policy

We offer a 90-day return window from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and unopened

  • Be in its original packaging

  • Include proof of purchase

Due to health and safety regulations, we cannot accept returns of opened products unless the item is defective or damaged.

Subscription Renewal Orders

Orders generated automatically through a subscription renewal are not eligible for change-of-mind refunds or returns. This includes situations where you forgot to cancel, pause, or modify your subscription before the renewal was processed.

As a subscriber, you have full control of your subscription at all times through our Subscription Management Portal, where you can cancel, pause, or adjust your upcoming orders free of charge at any time before your renewal date. We therefore ask that you manage your subscription ahead of each renewal if you do not wish to receive your next order.

This does not affect your rights in relation to faulty products. If a renewal order arrives damaged, defective, or incorrect, it is covered by this policy in full — contact us at hello@neuravella.com.au and we will resolve it promptly, including a replacement or refund where required. Nothing in this section limits or excludes your rights under the Australian Consumer Law.

How to Start a Return

To request a return, please contact us at:

hello@neuravella.com.au

If your return is approved, we will provide detailed return instructions, including where to send your item.

Items sent back without first requesting a return will not be accepted.

Return Shipping Costs (For Change Of Mind Returns)

Customers are responsible for the cost of return shipping unless the item is confirmed to be defective, damaged, or incorrect.

Original shipping costs may be deducted from the refund for non-defective returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us immediately at hello@bloomesupps.com so we can resolve the issue promptly.

In these cases, we will cover reasonable return shipping costs.

Results-Based Satisfaction Requests

If you are requesting a refund due to dissatisfaction with product results, we may ask for reasonable information regarding how the product was used in order to process your request efficiently.

This helps us ensure fair use of our policy and maintain product integrity for all customers.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your eligible item for a refund and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@neuravella.com.au.